To improve your usage on Systems 24-7, on Wednesday, July 28th, we will be migrating our servers to Azure. Azure is a cloud-based solution hosted in Ontario with Microsoft. The purpose of this update is to provide us with the expandability, resources and functions that are required, and provide you with faster speeds and better resources as end-users.
In order to prepare for this migration, we need to do a mass update on Wednesday, June 23rd between the hours of 6:00pm-10:00pm EST on Systems 24-7. This update will mean the platform will experience intermittent downtime during this four hour time frame. During the update, the admin section of the site will not be accessible and users may experience disruption.
We thank you in advance for your patience and cooperation.
Dunk & Associates/Systems 24-7
Monday-Thursday: 8:00am-7:00pm (EST)
Friday: 8:00am-4:30pm (EST)
2021 Holiday Closures:
Many staff at Dunk & Associates/Systems 24-7 work a 4-day work week. To accommodate for this and also provide our staff with special thanks, we’re closed for two days around each long weekend. Please see a list of our 2021 holiday closures below.
- December 24, 25 and 28, 2020 (Christmas)
- December 31, 2020 and January 1 (New Years)
- February 12 and 15 (Family Day)
- April 2 and 5 (Good Friday)
- May 21 and 24 (Victoria Day)
- July 1 and 2 (Canada Day)
- September 3 and 6 (Labour Day)
- October 8 and 11 (Thanksgiving)
- December 27, 28, 29, 30, 31 (Christmas and New Years)
For Technical Assistance with the site: firstname.lastname@example.org
For professional-level assistance with your programs and services: email@example.com
For assistance with a worker's compensation claim: firstname.lastname@example.org
I can't remember my password
As long as there is an email address associated with your account, you can reset your own password by selecting the “Forgot Password” link under the login box. Enter in your username and we will resend you a new temporary password. Once you login, we recommend changing this to something you’ll remember. You can update your password under the My Profile section. Don’t have an email? For security reasons, you will need to go to your direct manager or supervisor to have your password reset.
I can't remember my username
If you have forgotten your username, you will need to go to your direct manager or supervisor for assistance.
I can't hear the voiceover in my module
Double-check that your speakers are turned on and that the volume is turned up. Under your profile you also have a setting to auto-play course voiceovers. Turn the setting on to make sure that all voiceovers auto-play for you. Turning it off will make it so that you have to press play when you want to hear the page’s voiceover.
I can't open a PDF
Do you have the latest adobe reader installed on your computer? Please install or update your current version and try again.
I am having a problem with the site, such as a page is not loading or I can't complete an activity in a course
If you are experiencing any issues with the site, try clearing your cache, closing your browser and then re-opening. This may help to resolve any issues. If you are in a course, your place will be book-marked and you will return to your place. If you are in the middle of a test, you will need to re-start the test when you return.
I was told by my manager to complete my outstanding training, where do I find this?
When you login, all your outstanding requirements will be highlighted on your dashboard. Click on the dashboard widget to complete any outstanding tasks or click on the training item in your left menu. Anything outstanding will be highlighted for you.
Where do I find my policies, or SOPs/SWPs?
Click on the policy feature in your left-menu to look for policies. Click on the SOP/SWP feature to look for SOPs/SWPs. On the landing page is a summary of any outstanding sign-offs required of you and anything that has been posted or updated within the last 30 days. At the top of the page you can click on your resource type, such as health and safety or human resources to view all the documents under that topic. If you know what you are looking for, you can also use the search.
General Settings and Recommended Practices
We recommend the following internet browsers: Google Chrome, Firefox, Microsoft Edge, and Safari.
Cookies must be enabled. To enable cookies, select “Tools” and select “Internet Options”. On the “Privacy” Tab, change your settings to “Accept all cookies”.
For best viewing results, set your computer monitor resolution to 1280 x 1024. If this is not available, the minimum resolution required for the program is 1024 x 768. To adjust your screen resolution, you may do so through your computer settings/preferences.